DELIVERY & RETURNS

Delivery

BRISTOL, MANCHESTER, LONDON, BIRMINGHAM, OXFORDSHIRE, THE SOUTH WEST & WALES

These areas are mainly covered by our Vans one to five days a week.

Please send us your postcode so we can advise.  

THE REST OF THE UK

Minimum order value is £250

Spend £750 (excluding VAT) for FREE DELIVERY

Orders UNDER £750 are subject to the following charges:

SMALLER ORDERS

£15 plus VAT standard Packing & Posting plus:

25 kilo flour bags / £7.5 additional postage each

12 glass bottles or less / £7.5 additional postage

Cool box (for any chilled produce) / £7.5 additional postage each

LARGER ORDERS

This type of delivery is used for orders with multiple products that are larger or heavier and fragile products such as eggs & grissini, Amodio Fior di Latte in water.

They are sent through our chosen chilled pallet network and will be subject to a delivery charge of £50 plus VAT if under £750 in value.

SCOTTISH HIGHLANDS & UK ISLANDS

May incur additional surcharges.

The total delivery charge will be confirmed on receipt of your order

We use the most environmentally friendly packaging available.

We aim to deliver to mainland UK within 72 hours. Remote locations may take longer.

BRISTOL DELIVERY

Nanona use our own vans to offer a next day delivery service to Bristol five days a week, mainly FREE OF DELIVERY CHARGE.

STORAGE

Please store your products according to instructions immediately on receipt of them.

CATCH WEIGHT PRICES

Some products like cheese are priced per kilo but until we cut them we cannot know the exact weight. These will be subject to the final catch weight. The price will be adjusted accordingly on your invoice.

PAYMENT

Payment is taken when we accept your order which is at the moment of dispatch. It is subject to availability and products that are out of stock at moment of dispatch will not be charged.

ACCEPTING YOUR DELIVERY

Customers must ensure they or a member of staff are available to accept the order during the agreed timeslot. Deliveries should be checked immediately on receipt and the delivery note/invoice signed by way of acceptance. Please document any problems and communicate them to Nanona quickly.

Returns

We know how busy you are so we really work hard to get things right all the time! But if we do get something wrong we like to sort the problem out as quickly and with as little fuss as possible.

Please examine your goods on delivery. Please record damage on your delivery note and advise us by email, telephone or in writing within 24 hours.

Nanona can only accept returns where the order is incorrect, or the products is damaged.